Return and Refund Policy
If you are an entrepreneur (see section 1.2 of our General Terms and Conditions) within the meaning of § 14 of the German Civil Code (BGB), the right of revocation does not exist. For consumers (any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed):
a) for contracts, which have the delivery of goods as their object:
Right of revocation
You have the right to cancel this contract within 1 month without providing any reasons.
The revocation period is 1 month from the day on which you or a third party designated by you, who is not the carrier, have taken or have taken possession of the goods. To exercise your right of revocation, you must inform us by means of a clear statement (e.g. a letter sent by post, telephone or e-mail) of your decision to withdraw from this contract.
Mr Alexander Hess
Am Böttcherberg 1
51427 Bergisch Gladbach
Phone: 02204 - 7488219
E-mail: info@ma-carstyle.de
You may use the attached model revocation form, but this is not mandatory.
In order to comply with the revocation period, it is sufficient to send the notification of the exercise of the right of revocation before the end of the revocation period.
Consequences of revocation
If you revoke this Agreement, we shall reimburse you for all payments we have received from you, including delivery charges (except for additional charges resulting from your choosing a different method of delivery from the cheapest standard delivery offered by us), immediately and no later than fourteen days from the date we receive notification of your revocation of this Agreement. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this refund.
We may refuse to make a refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.
You must return or hand over the goods to us without delay and in any event within fourteen days at the latest from the date on which you notify us of the cancellation of this agreement. This period shall be deemed to have been observed if you send the goods before the expiry of the fourteen-day period.
You shall bear the direct costs of returning the goods.
You shall only be liable for any loss of value of the goods if this loss of value is due to handling of the goods that is not necessary for testing the condition, properties and functionality of the goods.
(b) applies to contracts for the provision of services:
Right of revocation
You have the right to cancel this contract within 1 month without providing any reasons. The revocation period is 1 month from the day of the conclusion of the contract. In order to exercise your right of revocation, you must inform us by means of a clear statement (e.g. a letter sent by post, telephone or e-mail) of your decision to withdraw from this contract.
Mr Alexander Hess
Am Böttcherberg 1
51427 Bergisch Gladbach
Phone: 02204 - 7488219
E-mail: info@ma-carstyle.de
You may use the attached model revocation form, but this is not mandatory.
In order to comply with the revocation period, it is sufficient to send the notification of the exercise of the right of revocation before the end of the revocation period.
Consequences of revocation
If you revoke this contract, I shall reimburse you for all payments I have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a different type of delivery from the cheapest standard delivery offered by me), without delay and at the latest within fourteen days of the day on which I receive notification of your revocation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this refund.
If you have requested that the services should commence during the withdrawal period, you shall pay me a reasonable amount corresponding to the proportion of the services already provided by the time you inform me of the exercise of the right of withdrawal in respect of this contract compared to the total amount of services provided for in the contract.
Notice of expiry of the right of withdrawal.
The right of revocation expires at the latest twelve months and 14 days after the date specified in § 356 paragraph 2 BGB or § 355 paragraph 2 sentence 2 BGB.
Note on the premature expiry of the right of revocation
The right of withdrawal expires prematurely, unless the parties have agreed otherwise, in the case of a contract for the provision of services, if Mr. Alexander Hess has provided the service in full and has only begun to perform the service after the consumer has given his express consent and at the same time has confirmed his knowledge that he will lose his right of withdrawal if Mr. Alexander Hess performs the contract in full.
Sample revocation form
(If you want to cancel the contract, please fill out this form and send it back).
To:
Mr. Alexander Hess
Am Böttcherberg 1
51427 Bergisch Gladbach
E-mail: info@ma-carstyle.de
I/we (*) hereby revoke the contract concluded by me/us (*) for
the purchase of the following goods.............................................
or the provision of the following service (*).............................................
ordered / commissioned on (*) .............................................
received on (*) .............................................
Name of the consumer(s) .............................................
Address of the consumer(s) .............................................
________________________________________
Date, signature of consumer(s)
(*) the irrelevant must be deleted